Privacy Policy – Sanavida Pharmacy

Website: https://sanavida.co.ke

At Sanavida Pharmacy, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place orders, or interact with our services.

This policy is compliant with the Kenya Data Protection Act, 2019.

Information We Collect

We may collect the following personal information:

Full name
Email address
Phone number
Billing and shipping address
Order and transaction details
Account login information (if you create an account)
IP address and browser information

Comments

When visitors leave comments on our website, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.

An anonymized string (hash) generated from your email address may be shared with the Gravatar service to determine if you are using it. The Gravatar privacy policy is available at:
https://automattic.com/privacy/

Once approved, your comment and profile picture may be visible publicly.

Media Uploads

If you upload images to the website, please avoid uploading images containing embedded location data (EXIF GPS). Visitors may be able to download and extract such data from images.

Cookies

Our website uses cookies to improve your browsing experience.

When you leave a comment, you may choose to save your name, email address, and website in cookies for one year.
A temporary cookie is set on the login page to check if your browser accepts cookies.
Login cookies last for 2 days.
Screen preference cookies last for 1 year.
Selecting “Remember Me” keeps you logged in for two weeks.
Publishing or editing content sets a cookie that expires after 1 day.

You can control or disable cookies through your browser settings.

WooCommerce & Online Store Data

When you make a purchase from Sanavida Pharmacy, we collect information necessary to:

Process your orders
Deliver products
Communicate order updates
Comply with legal and regulatory requirements

This includes your name, billing/shipping address, phone number, email address, and order details.

Payments (M-Pesa & Card Payments)

We do not store your payment card details.

Payments on this website are processed securely through trusted third-party payment providers, including:

M-Pesa
Visa / Mastercard (CyberSource – Visa Acceptance Solutions)

These providers process payment information directly and operate under their own privacy and security policies.

Embedded Content from Other Websites

Some pages on our website may include embedded content such as videos or images. Embedded content behaves in the same way as if you visited the external website directly.

These third-party websites may collect data about you, use cookies, and monitor your interaction with their content.

Who We Share Your Data With

We may share your data with:

Payment processors (for transaction processing)
Delivery partners (to fulfill orders)
Automated spam detection services
Legal or regulatory authorities when required by law

If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

Comments and related metadata are retained indefinitely.
Customer order information is retained for accounting, legal, and operational purposes.
Registered user profiles store personal information that users can edit or delete at any time (except usernames).

Your Rights Under the Kenya Data Protection Act

You have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion of your personal data
Object to processing of your personal data
Request data portability where applicable

Requests can be made by contacting us through our website.

Data Security

We implement appropriate technical and organizational measures, including SSL encryption, to protect your personal data from unauthorized access, misuse, or disclosure.

Where Your Data Is Sent

Visitor comments may be processed through automated spam detection services.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us through the Contact Us page on our website.