Overview
Our refund and returns policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.
To be eligible for a return:
- Items must be unused and in the same condition that you received them.
- Items must be in their original packaging.
Non-Returnable Items
Certain goods cannot be returned, including:
- Perishable items: food, flowers, newspapers, or magazines
- Intimate or sanitary products
- Hazardous or flammable materials
- Gift cards
- Downloadable software
- Some health and personal care items
Partial Refunds
Partial refunds may be granted in cases such as:
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records
- Items not in their original condition, damaged, or missing parts not due to our error
- Items returned after 30 days from delivery
Refund Process
Once we receive and inspect your returned item:
- We will notify you via email whether your refund is approved or rejected.
- If approved, your refund will be processed, and a credit will be applied to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company — it may take some time for the refund to be officially posted.
- Contact your bank if needed.
If you still have not received your refund, contact us at {email address}.
Sale Items
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
- To exchange an item for the same product, email us at {email address} and send the item to {physical address}.
Gifts
- If the item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit for the value of the return.
- If the item was not marked as a gift, the refund will be sent to the gift giver.
Shipping Returns
To return your product, send it to: {physical address}.
- You are responsible for return shipping costs, which are non-refundable.
- Depending on your location, shipping times for exchanged items may vary.
- For expensive items, consider using a trackable shipping service or shipping insurance. We cannot guarantee receipt of your returned items.